Refund Policy

Last Updated: October, 9, 2025

At Dillagraphy, transparency and customer satisfaction are at the heart of our refund process. We aim to make every refund request smooth, fair, and timely.

1. Refund Eligibility

Refunds are issued only for returned items that meet our Return Policy standards — unused, unworn, and sent back in their original packaging.
Please note that shipping fees are non-refundable, except in cases where the return results from an error on our part (e.g., wrong or damaged item).

2. Refund Process

Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.

Please allow your bank or credit card provider additional time to post the refund to your account, as processing times may vary depending on the financial institution.

3. Refunds for Exchanges or Damaged Items

• Exchanges: If a replacement item is unavailable, we’ll issue a full refund instead.

• Damaged or Incorrect Orders: In cases of manufacturer error or shipping mistake, full refunds (including shipping fees) will be processed at no cost to you.

4. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

1. Double-check your bank account or credit card statement.

2. Contact your card issuer or financial institution — processing times can vary.

3. If the issue persists after 10 business days, contact us directly at support@dillagraphy.com and we’ll gladly assist.

5. Contact Us

For refund inquiries, status updates, or additional help, reach us at:
Dillagraphy LLC
📧 Email: support@dillagraphy.com

👉 Summary of difference:

• Return Policy focuses on how customers can send items back and the eligibility/exchange process.

• Refund Policy focuses on how customers get their money back, timelines, and financial procedures.