Cancel/ Change Order

Order Adjustment and Address Verification Policy

At dillagraphy.com, we understand that plans can change — and we’re committed to keeping your shopping experience smooth and flexible. That’s why we provide a 12-hour window from the time you place your order for any cancellations or modifications.
Here’s how you can make adjustments with ease:

Cancellation or Modification Within 12 Hours:
You may cancel or update your order within the first 12 hours after purchase without any hassle. Simply reach out to us through the “Contact Us” page, submit a support ticket, or email our customer care team at dillagraphy.com. Our support staff will respond promptly to assist with your request.

Important Note:
After the 12-hour period has passed, we’re unable to modify or cancel your order as it will have entered the production or processing stage. We appreciate your understanding and cooperation on this matter.

Address Accuracy:
To ensure your order arrives safely and on time, please double-check that your shipping address and contact details are accurate before confirming your purchase. It is the customer’s responsibility to provide the correct address during checkout.

Address-Related Issues:
Please note that Dillagraphy cannot be held responsible for any delivery problems resulting from incorrect or incomplete address information. We encourage careful review of your shipping details to help us provide a seamless delivery experience.

Customer Support:
If you have any questions, concerns, or need help updating your order, our friendly support team is here for you. Reach out anytime at support@dillagraphy.com.
Your satisfaction is our top priority, and we truly appreciate your cooperation in helping us make every order process smooth and reliable.

Thank you for shopping with dillagraphy.com — we look forward to serving you with care, precision, and dedication.